Privacy Policy
Effective date: December 27, 2026
Overview
At AC Supply ("we," "us," "our"), we take your privacy seriously. This Privacy Policy explains in detail what personal information we collect from users of www.acsupply.cx (the "Service"), how we use that information, who we share it with, and the choices you have regarding your data.
By using AC Supply, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, please do not use our Service.
Questions or concerns? Contact us anytime at privacy@acsupply.cx or support@acsupply.cx.
Information We Collect
1. Information You Provide Directly
- Account Information: When you create an account, we collect your username, email address, and encrypted password. Optionally, you may provide additional profile information such as bio, location, website URL, social media links, and profile/cover images.
- User-Generated Content: When you upload mods, we collect the files you submit, titles, descriptions, tags, category selections, version information, screenshots/preview images, installation instructions, changelog data, and any other metadata you provide. Comments, ratings, forum posts, and mod requests you submit are also stored.
- Communications: When you contact support, report content, or communicate with our team, we collect your message content, email address, username, and any attachments you send.
- Payment Information: If you purchase a premium subscription, payment processing is handled by Stripe. We store your subscription status, tier, start/end dates, and Stripe customer ID, but never store your full credit card numbers or banking details.
2. Information Collected Automatically
- Log Data: Our servers automatically record information when you access the Service, including your IP address, browser type and version, operating system, device type, pages visited, time and date of visits, time spent on pages, referring URLs, and actions taken (downloads, uploads, searches).
- Cookies & Similar Technologies: We use cookies, local storage, and similar technologies for authentication, session management, remembering preferences, security measures, and analytics. Essential cookies are required for the Service to function; others enhance your experience.
- Usage Analytics: We track how users interact with the Service to understand feature usage, identify popular content, detect errors, and improve user experience. This includes page views, click patterns, search queries, download/upload activity, and session duration.
- Security Monitoring: For fraud prevention and security purposes, we monitor IP addresses, login attempts, unusual activity patterns, rate limit violations, and suspected bot behavior. This helps protect the platform and all users from abuse.
How We Use Your Information
We use the information we collect for legitimate business purposes to provide, maintain, and improve AC Supply. Specifically:
Service Delivery & Operations
- Create and manage user accounts, authenticate logins, and maintain session security
- Process and deliver mod uploads and downloads
- Display user profiles, content, and personalized recommendations
- Enable community features like comments, ratings, forums, and mod requests
- Track download statistics and provide analytics to mod creators
Security & Fraud Prevention
- Detect and prevent spam, abuse, malware distribution, and fraudulent activity
- Enforce rate limits and prevent automated bot attacks
- Monitor for copyright infringement and intellectual property violations
- Investigate security incidents, policy violations, and user reports
- Comply with legal obligations and respond to lawful requests from authorities
Communication & Support
- Respond to your support requests, inquiries, and feedback
- Send important service announcements, security alerts, and policy updates
- Notify you of mod updates, new releases, and community activity (if enabled)
- Conduct surveys and gather feedback to improve the Service
Improvement & Development
- Analyze usage patterns to understand how users interact with features
- Identify bugs, performance issues, and areas for optimization
- Test new features and improvements with anonymized data
- Generate aggregate statistics about platform usage (never identifying individuals)
Billing & Subscriptions
- Process premium subscription payments through Stripe
- Manage subscription status, renewals, and cancellations
- Provide access to premium features based on subscription tier
- Generate invoices and handle refund requests
Cookies & Tracking Technologies
AC Supply uses cookies and similar technologies to enhance your experience and maintain Service functionality. Here's what you should know:
Essential Cookies (Required)
These cookies are necessary for the Service to function. They enable authentication, session management, security features, and remember your preferences. Disabling these will prevent you from using core features.
Analytics Cookies (Optional)
Help us understand how visitors use the site through anonymized data. We use this to improve performance and user experience. You can opt out through browser settings.
Advertising Cookies (Optional)
Used by Google AdSense and partners to serve relevant ads. See the Advertising section below for more details and opt-out options.
Most browsers allow you to control cookies through settings. Note that blocking certain cookies may impact functionality. Learn more about managing cookies at allaboutcookies.org.
Advertising & Third-Party Services
Google AdSense
We use Google AdSense to display advertisements on AC Supply. Google and its partners may use cookies and similar technologies to serve ads based on your browsing activity across this and other websites (interest-based advertising).
Google collects data about your visits to provide relevant advertisements. This may include:
- Pages visited and time spent on site
- Device and browser information
- Geographic location (approximate, based on IP)
- Previous interactions with ads
Your Advertising Choices
You have control over personalized advertising:
- Opt out of Google personalized ads: Google Ads Settings
- Opt out of interest-based ads industry-wide: DAA Opt-Out
- European users: Your Online Choices
Other Third-Party Services
We use additional third-party services to operate AC Supply efficiently:
- Vercel/Cloudflare: Hosting, CDN, and DDoS protection
- Cloudflare R2/AWS S3: File storage for mod uploads
- Neon/PostgreSQL: Database hosting
- Stripe: Payment processing for subscriptions
- VirusTotal: Malware scanning for uploaded files
These providers process data on our behalf and are contractually obligated to protect your information.
Information Sharing & Disclosure
We do not sell your personal information to third parties. We may share information in these limited circumstances:
Public Information
Content you choose to make public (uploaded mods, profile information, comments, ratings, forum posts) is visible to all users and may be indexed by search engines. Your username is displayed alongside your public content.
Service Providers
We share necessary data with trusted service providers who help us operate the platform (hosting, storage, payments, security). These providers are bound by confidentiality agreements and may only use your data to provide services to us.
Legal Requirements
We may disclose information if required by law, court order, subpoena, or government request. We may also share information to protect our rights, prevent fraud, enforce our Terms of Service, or ensure the safety of users and the public.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity. We will notify users of any such change via email and/or prominent notice on the Service.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption of data in transit using HTTPS/TLS
- Password hashing using industry-standard bcrypt algorithm
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
- Automated malware scanning for all uploaded files
- Secure backup procedures and disaster recovery planning
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods:
- Account Data: Retained while your account is active, plus 30 days after deletion (for recovery purposes)
- Uploaded Content: Retained until you delete it or your account is closed
- Server Logs: Typically retained for 90 days for security and diagnostic purposes
- Security Incident Data: Retained for up to 2 years for investigation and prevention
- Payment Records: Retained for 7 years to comply with tax and accounting regulations
After the retention period expires, we securely delete or anonymize your information. Some data may persist in backups for an additional period but will not be used for any purpose.
Your Rights & Choices
You have certain rights regarding your personal information. Depending on your location, these may include:
Access
Request a copy of the personal data we hold about you
Correction
Update or correct inaccurate information in your account settings
Deletion
Request deletion of your account and associated data
Portability
Receive your data in a structured, machine-readable format
Opt-Out
Unsubscribe from marketing emails and personalized ads
Object
Object to certain processing activities
To exercise these rights, contact us at privacy@acsupply.cx with your request. We will respond within 30 days. You can also manage many settings directly in your account dashboard.
Children's Privacy
AC Supply is not intended for children under 13 years of age (or 16 in the European Union). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at privacy@acsupply.cx and we will take steps to delete such information promptly.
International Data Transfers
AC Supply operates globally and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
By using the Service, you consent to the transfer of your information to the United States and other countries. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it's used
- Right to delete personal information (with certain exceptions)
- Right to opt-out of the "sale" of personal information (we don't sell data)
- Right to non-discrimination for exercising your privacy rights
To exercise your CCPA rights, email privacy@acsupply.cx with "CCPA Request" in the subject line.
European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):
- Right of access and data portability
- Right to rectification and erasure ("right to be forgotten")
- Right to restrict or object to processing
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
Our legal basis for processing your data includes: consent, contract performance, legitimate interests, and legal obligations. For GDPR requests, contact privacy@acsupply.cx.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will update the "Effective Date" at the top of this page
- For significant changes, we will notify you via email or prominent notice on the Service
- Your continued use of the Service after changes become effective constitutes acceptance
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@acsupply.cx (Privacy-specific inquiries)
General Support: support@acsupply.cx
DMCA/Legal: dmca@acsupply.cx
Website: www.acsupply.cx
We typically respond to privacy requests within 30 days. For urgent security concerns, please email support@acsupply.cx with "URGENT" in the subject line.